FAQs


Frequently Asked Questions
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Volunteer Program

question icon What jobs are available for volunteers?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed almost exclusively outdoors. Expected to maintain a high degree of professionalism and guest service
while maintaining vigilance at all times. Duties include but are not limited to enforcing attraction heights and other
rider requirements and performing required attraction safety checks. Safety Certification training is required 

Entertainment (Seasonal - Hersheypark Halloween): Assisting the Treatville team in distributing candy to guests.

Food & Beverage: Assisting the Food and Beverage staff with prep work, basic cooking, and serving guests including managing cashless transactions.  Maintaining and assisting with general cleanliness while following proper food handling procedures.  Assisting with the service of alcoholic beverages; RAMP Certification training is required. Yearly Food and Beverage training is required.

Games: Working at games of skill and in arcade locations while following game-specific directions and proper operating procedures. Working independently and regularly interact with guests. Implementing the Intercard cashless gaming system that is used to accept cashless payments for gameplay and arcade prize redemption.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Overseeing exit operations and ensuring guests have proper re-entry credentials when wishing to return to Hersheypark/ZooAmerica on the same day. Work at outdoor locations at Hersheypark/ZooAmerica and standing for the majority of their shift.

Paid Parking (Toll Taker): Assisting in collection of parking fees and identifying parking passes as
guests enter the Hersheypark Entertainment Complex. Managing currency and processing cash and credit card transactions using a point-of-sale system.

Parking Lot Attendant: Assisting with directing guests to parking locations. Standing and using repeated hand and arm movements around moving vehicles.

Retail: Assisting at Hersheypark Supply Co. or other retail locations as needed. Processing transactions efficiently using a cashless point-of-sale system. Sizing and stocking products; interacting with guests and providing them with general information

Trams: Assisting guests at tram stops with loading and unloading (including wheelchairs and strollers). (If trained): Safely operating the tram shuttle transporting guests to their destination & effectively communicating information about Hersheypark Entertainment Complex via PA system. Controlling traffic as needed in and around tram areas

Ushers: Verifying and scanning event tickets and guiding guests to their ticketed seats; scanning tickets and control access to premium location(s) and overseeing a section of the venue during an event. Assisting with guest surveys and distributing promotional material. Volunteers working as Ushers at Giant Center may be asked to operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. 

Utility: Pick up trash in the Hersheypark midways and landscapes, and adjacent parking areas. Maintaining restrooms, including restocking paper products, emptying trash cans, wiping counters, and using a pan and broom to sweep the facility. Lifing up to 30-40 lbs. Controlling a high pressure fire hose to clean the walkways (required for Hose Crew).

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Allergens

question icon What options are there for guests with food allergies?
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Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, Flying Fare. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at Hersheypark@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

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Rides Policy

question icon What items are not permitted on rides?
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For safety reasons, loose articles and hand-held items are not permitted on most of our attractions. These items include, but are not limited to, cell phones, selfie sticks/Go-Pros, keys, cameras, bags/purses, wallets, backpacks, stuffed animals, prizes, umbrellas, beverage containers, food,...

For safety reasons, loose articles and hand-held items are not permitted on most of our attractions. These items include, but are not limited to, cell phones, selfie sticks/Go-Pros, keys, cameras, bags/purses, wallets, backpacks, stuffed animals, prizes, umbrellas, beverage containers, food, drinks, and other small items. The loose articles policy for each attraction can be found under the “Additional Restrictions/Accessibility” link located on the information pages for each attraction on Hersheypark’s website, in the Rider Safety & Accessibility Guide, and on the Height Signs located at each attraction.

Except as otherwise noted for a specific attraction, only items that can be secured in cargo pockets, a waist pack, or a zipping jacket pocket are permitted provided they do not interfere with the restraint system, proper riding position, or cause a hazard to guests, employees, and/or the attraction. A cargo pocket must fasten with a velcro or button flap or a zipper. A waist pack must fasten around the waist and have a zipper closure. Additionally, eyeglasses, sunglasses, and long hair, clothing, or accessories must be secured. Loose articles that cannot be secured must be placed in a bag drop area or bin, secured in a locker, or kept with a non-rider.
Hersheypark and its employees are not responsible for lost, stolen, or damaged items, which include items that fall out of pockets or items left in bag drop/bin areas and do not assume responsibility for the loss of, or damage to, such items, or injuries that result from the failure of guests to comply with Hersheypark’s loose articles policies. 

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Security and Screening

question icon What should you do if you are separated from your family or group?
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We suggest that at the beginning of your visit, you select a place within the Park to be the meeting place if your group becomes separated. You may also want to ensure that cell phone numbers are exchanged. If you do become separated, please contact the nearest Security Officer for assistance....

We suggest that at the beginning of your visit, you select a place within the Park to be the meeting place if your group becomes separated. You may also want to ensure that cell phone numbers are exchanged. If you do become separated, please contact the nearest Security Officer for assistance. Lost children may be found in the Lost Children's Corral, sponsored by Penn State Health, located in the Family Health & Services Center, sponsored by Highmark, and the Lost Children's Cove, sponsored by Penn State Health, located in The Boardwalk area next to Bayside Pier. In the event your child is lost, notify the nearest Security Officer.

Family Finder Program, sponsored by Penn State Health. Take advantage of this program by visiting Stroller Rental or any of the Lost Children's Areas inside Hersheypark for a complimentary wristband for your child to wear while in the Park. Should you become separated, this wristband, with your cell phone number on it, will help reunite you. The Family Finder Program is sponsored by Penn State Children's Hospital.

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Rides Policy

question icon Do any of your rides have height or weight restrictions?
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Due to ride restrictions, not all of our guests will be able to ride all rides.  Guests approaching 300 pounds or taller than 6-feet may have difficulty on the following rides: Bayside Pier® (water play area: 300-pound weight limit on slide); Breakers Edge® Water Coaster...

Due to ride restrictions, not all of our guests will be able to ride all rides. 

Guests approaching 300 pounds or taller than 6-feet may have difficulty on the following rides: Bayside Pier® (water play area: 300-pound weight limit on slide); Breakers Edge® Water Coaster (Combined weight of riders must be between 100-700 pounds per raft); Candymonium®; Coastline Plunge℠  (water slide structure: 250-pound weight limit on single tubes and 400-pound weight limit on double tubes); Cocoa Cruiser℠ ; Comet℠ ; Convoy℠  (440 pound weight limit per ride vehicle ); East Coast Waterworks℠  (rain fortress: 300-pound weight limit on slides); Fahrenheit®; Fender Bender℠  (340 pounds per ride vehicle); Frog Hopper℠  (700 pound weight limit per ride vehicle); Frontier Flyers℠  (340 pound weight limit per ride vehicle); Great Bear®; Hershey Triple Tower® (300 pound weight limit per rider);  Jolly Rancher Remix™; Laff Trakk℠  (705 pound weight limit per ride vehicle); Lightning Racer®; Mini Himalaya (300 pounds per ride vehicle); Mix'd™ Flavored By Jolly Rancher (661 pound weight limit per ride vehicle); Music Express℠  (492 pound weight limit per ride vehicle ); Sandcastle Cove℠  (300-pound weight limit on slides); Skyrush®; Skyview℠  (500 pound weight limit per ride vehicle); sooperdooperLooper®; Storm Runner®; Tea Cups℠  (550 pound weight limit per ride vehicle ); The Claw℠ ; The Howler℠  (816 pound weight limit per ride vehicle); Trailblazer℠ ; Wave Swinger℠ ; Whitecap Racer® (300-pound weight limit on slides); Wild Mouse℠ ; and Wildcat's Revenge℠ .

At the entrances to these rides (and possibly others), you will find signage to help you make a decision prior to waiting in line.

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Season Pass

question icon Do you offer a Season Pass for the rest of 2024 and all of 2025?
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Guests who do not already have a 2024 Season Pass but want to enjoy the rest of 2024 and all of 2025 can purchase a 2025 Season Pass+. This Pass option includes unlimited visits to Hersheypark Halloween, Dark Nights and Hersheypark Christmas Candylane in 2024 and all public operating days in...

Guests who do not already have a 2024 Season Pass but want to enjoy the rest of 2024 and all of 2025 can purchase a 2025 Season Pass+. This Pass option includes unlimited visits to Hersheypark Halloween, Dark Nights and Hersheypark Christmas Candylane in 2024 and all public operating days in 2025 with the benefits of your choice of a Full, King or Giant Size Pass.

Please note that the 2025 Season Pass+ includes unlimited visits for the remainder of 2024, free parking, discounts and access to exclusive Season Pass Holder events in 2024. However, any other perks based on the Season Pass tier selected, such as Hersheypark tickets, welcome bags and Drink Plans and cups, are not available until next year.

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Weather Policy

question icon What is your weather policy when there are cold temperatures?
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Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold....

Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold. Please see the list of available rides and sort by season. 
 
The following rides MAY NOT OPEN unless the temperature is 34 degrees and rising consistently. They may CLOSE when the temperature approaches 34 degrees or lower: Candymonium; Ferris Wheel; Jolly Rancher Remix™; Kissing Tower; Mix'd™ Flavored By Jolly Rancher; Monorail; Wild Mouse℠ ; and Wildcat's Revenge℠ . 
 
The following rides MAY NOT OPEN unless the temperature is 41 degrees and rising consistently. They may CLOSE when the temperature approaches 41 degrees or lower: Fahrenheit; Great Bear; Hershey Triple Tower; Lightning Racer; Skyrush; and Storm Runner.
 
The following rides MAY NOT OPEN unless the temperature is 65 degrees and rising consistently. They may CLOSE when the temperature approaches 65 degrees or lower: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; and Whitecap Racer.
 
It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather. We appreciate your understanding as we work to keep guests safe!

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Guest Services

question icon What services are offered for families with babies and young children?
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A special area is available in First Aid for nursing mothers with seating and outlets. Bring your own stroller or rent one of ours. Strollers are available inside the entrance on a first-come-first-serve basis. Rental prices: Single - $20; Double - $25, Wagon - $25. Quiet locations are available...

A special area is available in First Aid for nursing mothers with seating and outlets. Bring your own stroller or rent one of ours. Strollers are available inside the entrance on a first-come-first-serve basis. Rental prices: Single - $20; Double - $25, Wagon - $25. Quiet locations are available in First Aid, located in Pioneer Frontier Family Health & Services, and the Guest Services location in Kissing Tower Hill.  

Stroller Rental Sponsored by GIANT. First Aid Sponsored by Highmark.

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Volunteer Program

question icon What do I wear to volunteer?
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Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below...

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.

Pants: Khaki, tan, navy or black depending on department, shorts, or Bermudas are acceptable. Rips, tears, or cargo pockets are not permitted. No jeans or capri pants.

Shirts: Park issued or solid white-colored polo shirt and a Temporary Identification pass (Temp ID) that is provided to each volunteer at the beginning of their shift. Aprons and hair nets will be provided for Food & Beverage volunteers.

Shoes: Comfortable footwear with covered toes and heels are required. High heels, clogs, and open-toed footwear (including sandals and flip flops) are not permitted.

If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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Cashless

question icon Hersheypark® is cashless. What type of payments will Hersheypark accept?
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Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around...

Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment. 

*Vanilla VISA gift cards are not accepted at Hersheypark at this time due to issues with the Vanilla Gift Card platform.

Please note The Chocolatier, Ticketing Services and Parking still accept cash.

In place of cash, consider purchasing an e-gift card before your Park visit.

Hershey Entertainment and Resorts (HE&R) gift cards can be used IN PERSON ONLY and cannot be used for ONLINE purchases.

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Guest Services

question icon What assistance is available for Guests with Disabilities?
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Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit. Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our...

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit.
Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our team members will assist guests by providing Park-wide information and explaining more about the Attraction Accessibility Program. The Accessibility Services agents can help define ride safety and ridership requirements in addition to discussing any and all accommodations for our guests. Guests are welcome to utilize their own wheelchairs, but we ask that all guests enroll in our Ride Accessibility Program to utilize the accessible entrances at our attractions. Guests can download and print the Ride Accessibility Questionnaire below and complete it prior to arriving at the Park. Please bring the completed questionnaire to Accessibility Services. We hope that you will find this to be helpful in planning your day! View Rider Safety & Accessibility Guide and Ride Accessibility Questionnaire.

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Hersheypark Halloween

question icon What is the filming policy for Dark Nights?
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Flash photography or lights of any kind are not permitted in the Haunted Houses for the enjoyment of all guests. For the privacy of all guests, live streaming is prohibited throughout Hersheypark and Dark Nights. Working crews and those using cameras with detachable lenses are not permitted...

Flash photography or lights of any kind are not permitted in the Haunted Houses for the enjoyment of all guests. For the privacy of all guests, live streaming is prohibited throughout Hersheypark and Dark Nights. Working crews and those using cameras with detachable lenses are not permitted without a Hersheypark Communications escort coordinated in advance. Filming and photographing on rides is strictly prohibited unless approved by a Hersheypark Communications team member. This includes the use of drones, GoPros, and sunglasses-based cameras. Media invited to preview Dark Nights may not film the in-house experience but will be directed to camera-approved areas for reaction or scare zone opportunities. B-roll and approved images will be provided upon request from the Hersheypark Communications team.

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Guest Services

question icon Can I rent a wheelchair or Electric Convenience Vehicle?
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Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $65.00. Manual wheelchair rental price: $30.00

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Food & Beverage

question icon Can I bring my own food into Hersheypark?
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Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests can bring in their own refillable water bottle as long as it is empty upon arrival. Guests with special dietary needs can review our food and beverage information....

Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests can bring in their own refillable water bottle as long as it is empty upon arrival. Guests with special dietary needs can review our food and beverage information. Overlook Food Court and Flying Fare features allergen friendly food.

 

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Guest Services

question icon What is the dress code?
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For your safety and health, all Park visitors are required to wear shoes and shirts at all times. As a courtesy to others, modest dress is expected of all guests, and revealing or offensive clothes are not considered appropriate. Bikini tops, bikini bottoms, Speedo bikinis, thongs, and brief...

For your safety and health, all Park visitors are required to wear shoes and shirts at all times. As a courtesy to others, modest dress is expected of all guests, and revealing or offensive clothes are not considered appropriate. Bikini tops, bikini bottoms, Speedo bikinis, thongs, and brief halter tops are not considered appropriate attire while in the Park.  Some language, gestures, and suggestive art on apparel may also be considered inappropriate. Hersheypark reserves the right to address these issues with all guests. 
While in The Boardwalk area, only appropriate swimwear is permitted on the attractions. Revealing bathing suits; shorts with rivets, snaps, zippers, and metal ornamentation; cutoffs; and jeans are not permitted. All eyeglasses must be secured with safety straps, and aqua shoes are not permitted on the body slides. Parents accompanying toddlers in the children's play area must also wear bathing suits. While in any of our water zone areas (including The Boardwalk and Tidal Force), swimsuits may be worn, but after completion of these rides, we ask that you change to more appropriate attire (i.e. shorts, shirt) prior to leaving this area.

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Hersheypark Halloween

question icon When is preview for Hersheypark Halloween?
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Hersheypark Halloween tickets include Preview Plan, where guests can enter for free on a night before their full-day visit (If Hersheypark is open on the preceding day) by presenting their tickets at the main entrance to enjoy a fun-filled evening. Ticketed guests can visit 1.5 hours before...

Hersheypark Halloween tickets include Preview Plan, where guests can enter for free on a night before their full-day visit (If Hersheypark is open on the preceding day) by presenting their tickets at the main entrance to enjoy a fun-filled evening. Ticketed guests can visit 1.5 hours before Hersheypark closes, and Resort guests can visit 2.5 hours before closing. 

Check Preview Hours and confirm our closing time for the day you plan to visit.

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Security and Screening

question icon Can I fly my drone over Hersheypark?
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To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written...

To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written permission from an official of Hershey Entertainment & Resorts. This includes all UAVs regardless of size, weight, or purpose.

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Ticketing

question icon Do you offer a special on concert tickets?
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Yes, Hersheypark Event Special ticket is available for purchase for $61.95 at Ticketing Services only with proof of your concert ticket on the day of, the day before or the day after an event.  

Please check our current ticket offers to see what price is better.

Rides Policy

question icon How are your rides categorized? How will I know if my children will enjoy the ride?
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Some rides may appear tame from the midway, but are actually quite thrilling. Every ride is grouped into one of five categories: CHILDREN'S RIDES This is a low-speed, gentle ride intended for young children and may accommodate chaperones where permitted. MILD THRILL RIDES This is a low to...

Some rides may appear tame from the midway, but are actually quite thrilling. Every ride is grouped into one of five categories: CHILDREN'S RIDES This is a low-speed, gentle ride intended for young children and may accommodate chaperones where permitted. MILD THRILL RIDES This is a low to medium speed ride with expected changes in elevation and speed. This ride may require some rider body control and is not intended for unaccompanied toddlers or very young children. MODERATE THRILL RIDES This is a medium speed ride where riders may experience unexpected changes in elevation and speed. This ride may contain moderate twists, turns, bumps, spins, and loops, and may require some rider body control. HIGH THRILL RIDES This is a fast-paced ride experience with unexpected changes in speed, direction, and/or elevation. This ride may contain significant twists, turns, bumps, spins, and loops, and requires rider full body control. AGGRESSIVE THRILL RIDES This is a high-speed experience. Riders will experience many unexpected, rapid changes in speed, direction, and/or elevation and requires rider full body control. This ride is not recommended for guests with physical, cognitive, and/or medical limitations.

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Season Pass

question icon What are the options for 2025 Season Passes?
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The 2025 Season Pass Program includes four tiers with perks to fit every family’s needs. Guests can choose from Giant Size, King Size, Full Size, Bite Size and a free Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. 2025 Season Passes include...

The 2025 Season Pass Program includes four tiers with perks to fit every family’s needs. Guests can choose from Giant Size, King Size, Full Size, Bite Size and a free Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. 2025 Season Passes include unlimited visits throughout 2025, great discounts, exclusive events and sweet perks based on Pass type. We have a great comparison chart on our website to help you decide which one is right for you.

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Security and Screening

question icon Where is Lost & Found located?
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Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations....

Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither Hersheypark nor its employees assume responsibility for the loss of, or damage to, personal property. Locker storage is available throughout the Park.

To report a item that is lost, please visit the Lost and Found page

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Ticketing

question icon What are the extra hours included with Preview Plan and Hersheypark® Sweet Start?
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Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size, King Size, and Giant Size Season Pass Holders and guests of The Official...

Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size, King Size, and Giant Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 23 through September 8, 2024). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

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Volunteer Program

question icon How does your organization get paid for volunteering?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

  • One (1) regular, one-day admission to Hersheypark
    One (1) regular, one-day admission to ZooAmerica
    One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights
Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

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Allergens

question icon What steps do you take to avoid cross contamination during food preparation?
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Our staff is trained to handle our allergen friendly food options with the utmost care. When an order is placed for a specialty item, our staff will wash their hands, put on new gloves, and use all new utensils designated specifically for our specialty items.

Hersheypark Halloween

question icon What is Hersheypark Halloween?
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Hersheypark Halloween is a seasonal event at Hersheypark that runs for eight weekends from Friday, Sept. 13 through Nov. 3, 2024. Guests can enjoy 50 attractions and dark coaster rides, a Hershey's Trick-or-Treat Trail for children 12 and under, a new Avenue Of The Afterlife scare-free...

Hersheypark Halloween is a seasonal event at Hersheypark that runs for eight weekends from Friday, Sept. 13 through Nov. 3, 2024. Guests can enjoy 50 attractions and dark coaster rides, a Hershey's Trick-or-Treat Trail for children 12 and under, a new Avenue Of The Afterlife scare-free zone, Hershey Character appearances, kid-friendly entertainment and Creatures Of The Night at ZooAmerica starting October 11. Hersheypark Halloween tickets also include access to five Dark Nights haunted houses and three Scare Zones.

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Season Pass

question icon What is a Pre-K Pass and how do I get one?
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2025 Full Size and King Size Season Pass Holders receive one free Pre-K Pass, and 2025 Giant Size Season Pass Holders receive two free Pre-K Passes as part of their perks. The free Pre-K Pass is available for a child who is under five years old and born after July 1, 2020. The qualifying child...

2025 Full Size and King Size Season Pass Holders receive one free Pre-K Pass, and 2025 Giant Size Season Pass Holders receive two free Pre-K Passes as part of their perks. The free Pre-K Pass is available for a child who is under five years old and born after July 1, 2020. The qualifying child will receive unlimited visits to Hersheypark and ZooAmerica (when entering from the bridge inside Hersheypark) during the 2025 public operating season, plus 1-hour early Sweet Start access during the summer season.

The Pre-K Pass activation vouchers will be loaded into the Self-Service Account in early 2025. Pre-K Passes must be redeemed by July 1, 2025.

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question icon Where can I find 2024 Season Pass Holder information on calendar events and perks?
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Season Pass perks vary per month for Full Size, King Size and Giant Season Pass Holders and include exclusive events, in-Park coupons, and special offers. More information on events, perks, and Self Service account can be found here.

Weather Policy

question icon What is your weather policy when there are high winds?
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The following rides MAY close given winds greater than 25 mph: Frontier Flyers and Kissing Tower. The following rides may close with winds greater than 30 mph: Balloon Flite, Candymonium,  Coastline Plunge, Cocoa Cruiser; East Coast...

The following rides MAY close given winds greater than 25 mph: Frontier Flyers and Kissing Tower.

The following rides may close with winds greater than 30 mph: Balloon Flite, Candymonium,  Coastline Plunge, Cocoa Cruiser; East Coast WaterworksFahrenheit, Ferris Wheel, Hershey Triple Tower, Jolly Rancher Remix, Fun Slides, Mix'd Flavored By Jolly Rancher, Sandcastle Cove, Skyrush, Skyview, Sweet Swing, Swing Thing, Tea Cups, and Tidal Force.

Winds greater than 35 mph may impact: Breaker’s Edge Water Coaster, Frog Hopper, Music Express, Storm RunnerThe ClawWhitecap Racer, and Wild Mouse.

At wind speeds greater than 40 mph, all remaining rides will close: Coal Cracker, Great Bear, Lightning Racer, Mini PirateTrailblazer, Wave Swinger, Pirate, The Howler, and Wildcat's Revenge .
 

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Parking

question icon Tram & Shuttle Information
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Hersheypark offers 3 tram stops in the parking lot that take guests to and from the Main Entrance. Trams will run all operating days during Spring Weekends, Summer and Hersheypark Halloween™. During Christmas Candylane, trams will operate on weekends and daily between Christmas Day and New...

Hersheypark offers 3 tram stops in the parking lot that take guests to and from the Main Entrance. Trams will run all operating days during Spring Weekends, Summer and Hersheypark Halloween™. During Christmas Candylane, trams will operate on weekends and daily between Christmas Day and New Years Day.

Shuttles coming from The Hotel Hershey®, Hershey Lodge℠ , and Hersheypark Camping Resort® drop off and pick up at the exclusive resort drop-off location on a continuous loop during operating days.

Tram service may be interrupted or not available due to weather.

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Security and Screening

question icon Is Evolv safe for medical devices?
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Evolv technology does not employ metal detection systems. However, if a guest feels uncomfortable walking through the Evolv unit, Security staff can provide alternative accommodations for screening.

question icon Where is First Aid located?
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First Aid Stations are located in Hershey's Chocolatetown, Family Health and Services Center in Pioneer Frontier area next to Play Dome Arcade and in The Boardwalk. A registered nurse is on duty at all times. If immediate first aid is needed, ask any Park employee for assistance. A special...

First Aid Stations are located in Hershey's Chocolatetown, Family Health and Services Center in Pioneer Frontier area next to Play Dome Arcade and in The Boardwalk. A registered nurse is on duty at all times. If immediate first aid is needed, ask any Park employee for assistance. A special area is also available in First Aid for nursing mothers.

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The Boardwalk At Hersheypark

question icon Why are there queue lines at The Boardwalk attractions?
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At Hersheypark, your safety and security are our top priority! The Pennsylvania Department of Health has instituted a maximum number of allowed guests in each of our aquatic attractions. Consistent with all of our other rides and attractions, all water attractions within The Boardwalk utilize a...

At Hersheypark, your safety and security are our top priority! The Pennsylvania Department of Health has instituted a maximum number of allowed guests in each of our aquatic attractions. Consistent with all of our other rides and attractions, all water attractions within The Boardwalk utilize a line queuing system. In order to ensure safety and a consistent experience for all guests, riders enter and exit attractions via designated points. As guests exit the attraction, additional guests will be permitted to enter. Due to capacity and safety standards, timed swim sessions may be initiated to ensure that each guest may safely enjoy time in this attraction. Rude and deliberate line jumping that inconveniences other guests may result in dismissal from Hersheypark without compensation.

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Volunteer Program

question icon Who can participate in the Volunteer Program?
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The full list of requirements can be found in the Agreement. All volunteers must be at least 18 years of age, and must represent an approved non-profit organization. Service groups, church groups, community organizations, schools, and social clubs may be able to qualify. There is no minimum...

The full list of requirements can be found in the Agreement. All volunteers must be at least 18 years of age, and must represent an approved non-profit organization.

Service groups, church groups, community organizations, schools, and social clubs may be able to qualify. There is no minimum or maximum number of participants for each organization. However, large groups may be divided up and scheduled at different times depending on availability.

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question icon If I do not have experience, will you train me?
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The most important thing is to be friendly, courteous, and have a positive attitude. You will find that our positions require very basic duties. In fact, specific training is offered at the beginning of your shift. You will work side-by-side or within close proximity to Entertainment Complex...

The most important thing is to be friendly, courteous, and have a positive attitude. You will find that our positions require very basic duties. In fact, specific training is offered at the beginning of your shift. You will work side-by-side or within close proximity to Entertainment Complex employees who will assist you with questions or problems that may arise during your work experience.

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question icon What if the weather is bad?
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We may be forced to operate on a limited basis; however, don't assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management will contact your group leader as early as...

We may be forced to operate on a limited basis; however, don't assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management will contact your group leader as early as possible. For this reason, we suggest you develop a “quick call” system within your group.

If your services are required and your group cancels or fails to report, you will receive no payment and will be removed from our list of program participants. In any event, please call the department in which you are scheduled to work if you have any questions.

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Season Pass

question icon What is Sweet Start? When is it available?
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Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access with Hersheypark Sweet Start to enjoy a selection of rides from May 22 to September 7, 2025. Sweet Start Attractions availability is subject to change. Guests utilizing discounted tickets purchased through the...

Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access with Hersheypark Sweet Start to enjoy a selection of rides from May 22 to September 7, 2025. Sweet Start Attractions availability is subject to change.

Guests utilizing discounted tickets purchased through the Self-Service Account, Bring-A-Friend tickets or the Pre-K Pass can enter for Sweet Start as long as the Full Size, King Size or Giant Size Season Pass Holder is present. Bite Size Season Pass Holders and all other ticket types are not eligible to join a Full Size, King Size or Giant Size Season Pass Holder for Sweet Start. No exceptions.

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Security and Screening

question icon What items are restricted at Hersheypark?
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For your safety, ALL hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely's) are not permitted. Illegal substances...

For your safety, ALL hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely's) are not permitted. Illegal substances and outside alcoholic beverages are strictly prohibited. Locker storage is available at the outside picnic areas and guests are encouraged to keep non-essential items in their vehicles. Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests with special dietary needs can review our food and beverage information. The Outpost restaurant features allergen friendly food.

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Volunteer Program

question icon I have completed the volunteer applications and other documents, now what?
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After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email: Mail Employee Scheduling Support and Engagement  100 W. Hersheypark Drive P.O. Box 866 Hershey, PA 17033 Attention: Volunteer Program Phone...

After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email:

Mail
Employee Scheduling Support and Engagement 
100 W. Hersheypark Drive
P.O. Box 866
Hershey, PA 17033
Attention: Volunteer Program

Phone Number:
717-534-8900

Fax
717-312-3544

Email
Volunteer@HersheyPA.com

Once we have received your organization's information and approved your paperwork, a confirmation letter will be sent to your group. We will try to place you in your first choice department(s); however, it is subject to availability.

If your group leader or group availability changes, please be sure to call the Volunteer Program Coordinator at 717-534-8900 with the new or updated information. You may also contact us by email, Volunteer@HersheyPA.com.

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Weather Policy

question icon What is your weather policy when there is glaring sun?
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These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable:  Convoy℠ ; Frog Hopper℠ ; Mini Pirate℠ ; Minty Bees; Misfit Bug; and Tiny Tracks℠ . Walking surfaces may become hot in the sun. Foot protection is...

These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable:  Convoy℠ ; Frog Hopper℠ ; Mini Pirate℠ ; Minty Bees; Misfit Bug; and Tiny Tracks℠ .

Walking surfaces may become hot in the sun. Foot protection is recommended in queues and all walking surfaces.

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Cashless

question icon Is there a fee to use the cash to card kiosk?
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No, there are no fees to convert cash to a prepaid card at a Cash-to-Card kiosk inside Hersheypark. There are also no fees to use the prepaid card inside or outside of Hersheypark.
*After 92 consecutive days of no transaction activity, a $3.95 fee will be charged each month.

Guest Services

question icon Where can I smoke cigarettes (or e-cigarettes) at Hersheypark?
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At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

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Security and Screening

question icon What if I have concerns before entering Hersheypark?
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If you have a concern prior to entering Hersheypark, please advise the Security staff before passing through the Evolv unit. A Security Supervisor will assist you with your concerns.

Allergens

question icon What should I avoid if I have a nut allergy?
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All of our locations fry in a zero trans fat vegetable oil except Chick-fil-A, which use peanut oil. Our dessert locations serve items that contain nuts or are prepared using shared facilities and equipment with items containing nuts.

Guest Services

question icon What are your safety enhancements at Hersheypark®?
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Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced...

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination. View Safety Details

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question icon Are there lockers?
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Lockers are available on a first-come-first-serve basis and located inside the Park entrance, in Hershey's Chocolatetown, and at several locations in The Boardwalk. Lockers are rented by the day. Credit cards accepted. Neither employees, Guest Relations, or Security are permitted to hold...

Lockers are available on a first-come-first-serve basis and located inside the Park entrance, in Hershey's Chocolatetown, and at several locations in The Boardwalk. Lockers are rented by the day. Credit cards accepted. Neither employees, Guest Relations, or Security are permitted to hold customer items for temporary storage.

Complimentary Ride Lockers are available at Candymonium, Reese's Cupfusion, Wildcat's Revenge, Skyrush and sooperdooperLooper, to help keep our guests and their belongings safe. Place your items inside the lockers, located at or near the entrance to these attractions, and enjoy your ride! Please be advised, no personal belongings are permitted on these rides. Fees do apply for late retrievals.

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Parking

question icon How much is parking at Hersheypark?
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Parking is $25 when purchased online before your visit. Guests can purchase parking at the parking booths for $35. Cash, credit, debit and gift cards are accepted. Parking is NOT valid at the Hershey’s Chocolate World lot. Please follow signage when entering the complex and stay right...

Parking is $25 when purchased online before your visit. Guests can purchase parking at the parking booths for $35. Cash, credit, debit and gift cards are accepted.

Parking is NOT valid at the Hershey’s Chocolate World lot. Please follow signage when entering the complex and stay right toward the Hersheypark booths and lots coming from Hersheypark Drive. Please note additional fees do apply if parking at the Hershey’s Chocolate World lot and Hersheypark guests are not to park there.

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Rides Policy

question icon I am pregnant - what attractions can I enjoy?
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Congratulations! The following rides and attractions are safe for you to enjoy: Bayside Pier (except for the slide features), East Coast Waterworks (except for the slide features), Carrousel Chariots, Kissing Tower, Skyview, Dry Gulch Railroad, and Capital BlueCross Monorail.

Season Pass

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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Season Pass Holder Loyalty Program

question icon How do I get my prizes?
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Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass(es). Hersheypark must have a valid email address for Loyalty Challenge participants. Starting on September 6, details about earned points and prizes will be sent via...

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass(es). Hersheypark must have a valid email address for Loyalty Challenge participants. Starting on September 6, details about earned points and prizes will be sent via email to the email address associated with the applicable Season Pass(es). To provide a different email address to be used in connection with a particular Season Pass, please visit Ticketing Services located near the main entrance to Hersheypark or call (717) 534-3900. The information provided will only be used for the purposes of the Loyalty Challenge and as otherwise expressly agreed to by participants, subject to HE&R’s privacy policy.

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Rides Policy

question icon What is the Kiddie Swap program?
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If you and your partner would like to ride height-restricted rides but your child is not tall enough to ride, let the attendant know that you would like to take advantage of the Kiddie Swap program. One parent may ride while the other stays with the child. At the conclusion of the initial ride,...

If you and your partner would like to ride height-restricted rides but your child is not tall enough to ride, let the attendant know that you would like to take advantage of the Kiddie Swap program. One parent may ride while the other stays with the child. At the conclusion of the initial ride, the parents may "swap" places. Similarly, if one parent has two children who meet the height restriction but must be accompanied by a responsible rider or who wish not to ride alone, the parent may ride with one child while the other child waits in an appropriate area of the ride. At the conclusion of the initial ride, the parent may remain on the ride while the children "swap" places.

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Season Pass Holder Loyalty Program

question icon How do I set up an HPGO account?
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Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and...

Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and link to your Season Pass ID. Please note this is different from your Self Service Account, but you can use the same email and password. An HPGO account is also how you can create a Digital Season Pass and add to your Apple Wallet. Please see our set up guide.

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Volunteer Program

question icon My organization would like to volunteer. What forms must be completed?
answer icon

Your organization needs to complete the following in order to participate in our Volunteer Program:

Volunteer Agreement
A W9 Form

To request all of these forms, please contact Volunteer@HersheyPA.com with a name and mailing address or please call 717-534-8900 and one will be sent to you.

Hersheypark Halloween

question icon What is Dark Nights at Hersheypark?
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Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark...

Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark Halloween runs on select dates from Sept. 13 through Nov. 3.

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question icon How can I avoid all scare areas?
answer icon

We will continue to offer kid-friendly experiences like more Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new...

We will continue to offer kid-friendly experiences like more Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new experiences that begin at 6 PM.

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HPGO

question icon Is HPGO free?
answer icon

Fast Track is an additional purchase to your general admission ticket but the HPGO program is free. Ride stats, photos, the HPGO account in the Hersheypark app and the HPGO wristband are all free. 

Parking

question icon Where do I park for Hersheypark?
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The Hersheypark parking lot can be accessed by veering right on Park Boulevard after the intersection of Hersheypark Drive and Route 39. Please follow all signs to the Hersheypark Parking Plaza and parking booths.  *Guests visiting Hershey’s Chocolate World should park in the...

The Hersheypark parking lot can be accessed by veering right on Park Boulevard after the intersection of Hersheypark Drive and Route 39. Please follow all signs to the Hersheypark Parking Plaza and parking booths. 

*Guests visiting Hershey’s Chocolate World should park in the Chocolate World parking lot. Hersheypark parking is NOT valid in their lot.

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Security and Screening

question icon How does the Evolv device work?
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The Evolv unit is an artificial intelligence driven system using safe, ultra-low frequency, electromagnetic fields and advanced sensors to detect potential public safety concerns or items that violate Hersheypark policies.

question icon What is an Evolv technology detection (Evolv)?
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Evolv is the new standard in guest screening using advanced sensors and artificial intelligence. The Evolv units screen everyone who enters through the gates of Hersheypark without the need to hand over their belongings or even slow their pace.  It is efficient and frictionless.

question icon Can I use my GoPro in Hersheypark?
answer icon

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed...

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed to yourself). Our Park policy also states that we do not allow video taping on any of the attractions.

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Volunteer Program

question icon Do we receive a break during our scheduled volunteer shift?
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Volunteers may not receive a break during a shift depending on the duration of the shift.

Allergens

question icon What should I avoid if I have a shellfish allergy?
answer icon

Shoreline Grill.

Guest Services

question icon Does Hersheypark have Wi-Fi?
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Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

Season Pass

question icon How long are 2025 Season Passes valid?
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2025 Season Passes are valid for all of the 2025 public operating season. Please note that benefits for rewards or ZooAmerica visits do not begin until 2025.

question icon Are Season Passes refundable?
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No, Season Passes are non-refundable and non-transferable.

question icon I purchased/renewed my Season Pass by mistake. What should I do?
answer icon

Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can contact us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

Security and Screening

question icon How are guests screened as they enter Hersheypark®?
answer icon

Evolv uses state of the art sensors and imaging technology to identify items that are not permitted inside our venue. Evolv technology does not employ metal detection systems and provides a frictionless experience for our guests as they enter.

Weather Policy

question icon What is your weather policy when there is lightning and severe thunderstorms?
answer icon

All rides, including Boardwalk attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after the storm.

question icon Will The Boardwalk area close due to weather?
answer icon

All rides, including The Boardwalk At Hersheypark attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after the storm.

Allergens

question icon What kind of gloves does Hersheypark use?
answer icon

All of our concessions locations use vinyl gloves. No latex gloves are used.

Food & Beverage

question icon Is The Chocolatier Restaurant, Bar + Patio open?
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The Chocolatier Restaurant, Bar + Patio is open daily and located at 100 Hersheypark Drive. Patrons can park in the Hersheypark® parking lot and enter through the Hersheypark Supply Co building outside the Hersheypark front gate. Menu and information on reservations can be found here.

Guest Services

question icon What if I need to leave and re-enter the Park?
answer icon

If you wish to leave and re-enter the Park on the same day, please be sure to get your hand stamped upon exiting the Park. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

question icon Are pets permitted inside Hersheypark?
answer icon

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. Service animals are allowed inside Hersheypark.

Hersheypark Halloween

question icon Will I need a Hersheypark ticket to enter for Halloween?
answer icon

A Hersheypark Halloween ticket or 2024 Season Pass is required for entry into Hersheypark HalloweenDark Nights is included in all Hersheypark tickets valid through Jan 1, 2025, and 2024 Season Passes. 

Rides Policy

question icon How many rides are available for young children?
answer icon

We have more than 20 fun and exciting kiddie rides. Our kiddie rides are located throughout the park to create a more inclusive experience.

Season Pass

question icon How do I create a Self-Service account? 
answer icon

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

question icon Can I upgrade my Season Pass tier?
answer icon

Season Pass Holders can renew and upgrade their pass tier for the 2025 season. Guests who upgrade to a different tier will receive their new tier perks starting in January 2025.

The Boardwalk At Hersheypark

question icon Do I need to wear a bathing suit to enjoy The Boardwalk attractions?
answer icon

Yes, only appropriate swimwear is permitted on the attractions. Revealing bathing suits, shorts with rivets, snaps, zippers, metal ornamentation, cutoffs and jeans are not permitted. All eyeglasses must be secured with safety straps, and aqua shoes are not permitted on the body slides. Parents...

Yes, only appropriate swimwear is permitted on the attractions. Revealing bathing suits, shorts with rivets, snaps, zippers, metal ornamentation, cutoffs and jeans are not permitted. All eyeglasses must be secured with safety straps, and aqua shoes are not permitted on the body slides. Parents accompanying toddlers in the children's play area must also wear bathing suits.

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Ticketing

question icon I accidentally bought the wrong ticket or Season Pass?
answer icon

Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Weather Policy

question icon What is your weather policy when there is heavy precipitation?
answer icon

These rides MAY close: Bayside Pier℠ ; Breakers Edge℠  Water Coaster; Candymonium; Coal Cracker℠ ; Coastline Plunge; Cocoa Cruiser℠ ; Comet℠ ; East Coast Waterworks℠ ; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Tower℠ ; Intercoastal Waterway; Jolly...

These rides MAY close: Bayside Pier℠ ; Breakers Edge℠  Water Coaster; Candymonium; Coal Cracker℠ ; Coastline Plunge; Cocoa Cruiser℠ ; Comet℠ ; East Coast Waterworks℠ ; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Tower℠ ; Intercoastal Waterway; Jolly Rancher Remix™; Kissing Tower®; Lightning Racer®; Capital BlueCross Monorail; Sandcastle Cove; Shoreline Sprayground; Skyview; sooperdooperLooper®; The Shore; Tidal Force®; Trailblazer℠ ; Whitecap℠  Racer; and Wildcat's Revenge℠ .

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Guest Services

question icon When is Hersheypark® open in 2024?
answer icon

Hersheypark is open for the 2024 operating season select dates March 29, 2024 through January 1, 2025. Check out our operating calendar and hours

Tickets for the 2024 operating season can be purchased on Hersheypark.com.

Hersheypark Halloween

question icon Do I need to purchase a Hersheypark ticket AND a Dark Nights add-on to enjoy the haunted houses?
answer icon

No, Dark Nights is included with a 2024 Hersheypark Halloween admission ticket and current 2024 Hersheypark Season Passes. You can purchase other add-ons like Fast Track and new food options online in advance. 

Rides Policy

question icon I have a cast on, can I still ride rides?
answer icon

Yes, there are signs posted at each ride indicating the restrictions for that ride. In most cases, your own discretion is suitable for whether or not you wish to ride a certain ride. *Casts are not permitted on Candymonium, Comet, Great Bear, Hershey Triple Tower,...

Yes, there are signs posted at each ride indicating the restrictions for that ride. In most cases, your own discretion is suitable for whether or not you wish to ride a certain ride. *Casts are not permitted on Candymonium, Comet, Great BearHershey Triple Tower, SkyrushsooperdooperLooper, and Wildcat's Revenge.

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Season Pass

question icon When can I pick up my King Size or Giant Size bag?
answer icon

We will share information on our website and in emails when 2025 bags are available for pick-up next spring.

question icon Can I purchase on a payment plan?
answer icon

Yes, Season Passes are currently available for purchase on a payment plan. Guests must simply select their Payment Plan at checkout, and after an initial down payment, the monthly payment will be automatically deducted each month.

question icon Do I need to get a new Season Pass ID card?
answer icon

No, you do not need a new Pass ID if you renew with your existing Season Pass. You can use the same Season Pass ID card. We recommend the current color photo pass and use of the digital pass in the app.

question icon Can my family attend on one Season Pass?
answer icon

No, each guest must have their own Season Pass. 

Season Pass Holder Loyalty Program

question icon Who can participate and earn points?
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Subject to the Season Pass Holders Loyalty Challenge Terms and Conditions, individuals who have a valid 2024 Hersheypark Season Pass of value, including Bite Size, Full Size, King Size, and Giant Size Season Pass Holders are eligible to participate. Pre-K Season Pass Holders are not...

Subject to the Season Pass Holders Loyalty Challenge Terms and Conditions, individuals who have a valid 2024 Hersheypark Season Pass of value, including Bite Size, Full Size, King Size, and Giant Size Season Pass Holders are eligible to participate. Pre-K Season Pass Holders are not eligible to participate.

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The Boardwalk At Hersheypark

question icon What is The Boardwalk At Hersheypark®?
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Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. The Boardwalk is open Memorial Day through Labor Day. View Water Park Rides

Weather Policy

question icon What is your weather policy when there is any precipitation?
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For guest comfort, these rides will close during any precipitation: CandymoniumPirateSkyrush®, Storm Runner®, and Wild Mouse

Allergens

question icon Can I bring EpiPens with me to Hersheypark?
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Yes. EpiPens are permitted. Hersheypark also has First Aid and Registered Nurses on site at all times.

Cashless

question icon How do the cash to card kiosks work?
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A guest will insert cash into a Cash-to-Card kiosk. It will dispense a plastic prepaid Visa Debit Card that can be used within Hersheypark. Up to $500 can be loaded onto a single card and cards cannot be reloaded or refunded. Cards can be used anywhere Visa is accepted.

Rides Policy

question icon Are you adding anything new in 2025?
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Yes, Twizzlers Twisted Gravity will open Summer 2025 as the World’s Tallest S&S Screamin’ Swing. The high-thrill pendulum attraction features the newest candy to join the iconic Hersheypark skyline.

Season Pass

question icon How do I purchase 2025 Season Pass add-ons?
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Select add-ons are now available with Season Pass purchase or renewal, depending on the tier. A la carte add-ons will be available for purchase separately in early 2025.

Season Pass Holder Loyalty Program

question icon How do I earn and track my points?
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Simply visit Hersheypark to earn points! The initial valid scan of your Season Pass(es) to enter the Park is all that is needed to earn points and complete Challenges. Points can be tracked via your HPGO account in the Hersheypark app.

Security and Screening

question icon Do you need to search our bags?
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A secondary screening of a guest and/or their personal belongings will only be needed should the Evolv unit alert our security team.

The Boardwalk At Hersheypark

question icon Are diapers allowed in The Boardwalk attractions?
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Only waterproof diapers are allowed in The Boardwalk attractions. These are available at Beachology and other merchandise locations.

Ticketing

question icon Where can I purchase discount tickets?
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Discounted tickets can be purchased at GIANT & MARTIN'S Food Stores.

Volunteer Program

question icon Can I bring my children?
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NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.