FAQs

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, Flying Fare. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at Hersheypark@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

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Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests can bring in their own refillable water bottle as long as it is empty upon arrival. Guests with special dietary needs can review our food and beverage information....

Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests can bring in their own refillable water bottle as long as it is empty upon arrival. Guests with special dietary needs can review our food and beverage information. Overlook Food Court and Flying Fare features allergen friendly food.

 

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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed almost exclusively outdoors. Expected to maintain a high degree of professionalism and guest service
while maintaining vigilance at all times. Duties include but are not limited to enforcing attraction heights and other
rider requirements and performing required attraction safety checks. Safety Certification training is required 

Entertainment (Seasonal - Hersheypark Halloween): Assisting the Treatville team in distributing candy to guests.

Food & Beverage: Assisting the Food and Beverage staff with prep work, basic cooking, and serving guests including managing cashless transactions.  Maintaining and assisting with general cleanliness while following proper food handling procedures.  Assisting with the service of alcoholic beverages; RAMP Certification training is required. Yearly Food and Beverage training is required.

Games: Working at games of skill and in arcade locations while following game-specific directions and proper operating procedures. Working independently and regularly interact with guests. Implementing the Intercard cashless gaming system that is used to accept cashless payments for gameplay and arcade prize redemption.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Overseeing exit operations and ensuring guests have proper re-entry credentials when wishing to return to Hersheypark/ZooAmerica on the same day. Work at outdoor locations at Hersheypark/ZooAmerica and standing for the majority of their shift.

Paid Parking (Toll Taker): Assisting in collection of parking fees and identifying parking passes as
guests enter the Hersheypark Entertainment Complex. Managing currency and processing cash and credit card transactions using a point-of-sale system.

Parking Lot Attendant: Assisting with directing guests to parking locations. Standing and using repeated hand and arm movements around moving vehicles.

Retail: Assisting at Hersheypark Supply Co. or other retail locations as needed. Processing transactions efficiently using a cashless point-of-sale system. Sizing and stocking products; interacting with guests and providing them with general information

Trams: Assisting guests at tram stops with loading and unloading (including wheelchairs and strollers). (If trained): Safely operating the tram shuttle transporting guests to their destination & effectively communicating information about Hersheypark Entertainment Complex via PA system. Controlling traffic as needed in and around tram areas

Ushers: Verifying and scanning event tickets and guiding guests to their ticketed seats; scanning tickets and control access to premium location(s) and overseeing a section of the venue during an event. Assisting with guest surveys and distributing promotional material. Volunteers working as Ushers at Giant Center may be asked to operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. 

Utility: Pick up trash in the Hersheypark midways and landscapes, and adjacent parking areas. Maintaining restrooms, including restocking paper products, emptying trash cans, wiping counters, and using a pan and broom to sweep the facility. Lifing up to 30-40 lbs. Controlling a high pressure fire hose to clean the walkways (required for Hose Crew).

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Our staff is trained to handle our allergen friendly food options with the utmost care. When an order is placed for a specialty item, our staff will wash their hands, put on new gloves, and use all new utensils designated specifically for our specialty items.

For your safety, ALL hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely's) are not permitted. Illegal substances...

For your safety, ALL hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely's) are not permitted. Illegal substances and outside alcoholic beverages are strictly prohibited. Locker storage is available at the outside picnic areas and guests are encouraged to keep non-essential items in their vehicles. Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests with special dietary needs can review our food and beverage information. The Outpost restaurant features allergen friendly food.

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Hershey Sweet Lights is a separately ticketed drive-through light experience located outside of Hersheypark. Guests can enjoy nearly 600 illuminated, animated light displays along two miles of fields and wooded trails from the comfort of their car.  New for 2024, Hershey Sweet Lights...

Hershey Sweet Lights is a separately ticketed drive-through light experience located outside of Hersheypark. Guests can enjoy nearly 600 illuminated, animated light displays along two miles of fields and wooded trails from the comfort of their car. 

New for 2024, Hershey Sweet Lights features three custom Hershey-themed displays depicting Wildcat’s Revenge, Jolly Rancher Remix and Hershey Bears hockey, as well as an all-new region inspired by the Northern Lights. Guests can also enjoy a new arrival experience with festive food and retail bundles for purchase, enhancements to the Victorian Village portion of the attraction, and a new Candy Cane Forest exit boasting uplit trees and light displays. 

Hershey Sweet Lights is open nightly from Nov. 22 through Jan. 1, 2025. Hours vary by day.

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No, Dark Nights is included with a 2024 Hersheypark Halloween admission ticket and current 2024 Hersheypark Season Passes. You can purchase other add-ons like Fast Track and new food options online in advance. 

For safety reasons, loose articles and hand-held items are not permitted on most of our attractions. These items include, but are not limited to, cell phones, selfie sticks/Go-Pros, keys, cameras, bags/purses, wallets, backpacks, stuffed animals, prizes, umbrellas, beverage containers, food,...

For safety reasons, loose articles and hand-held items are not permitted on most of our attractions. These items include, but are not limited to, cell phones, selfie sticks/Go-Pros, keys, cameras, bags/purses, wallets, backpacks, stuffed animals, prizes, umbrellas, beverage containers, food, drinks, and other small items. The loose articles policy for each attraction can be found under the “Additional Restrictions/Accessibility” link located on the information pages for each attraction on Hersheypark’s website, in the Rider Safety & Accessibility Guide, and on the Height Signs located at each attraction.

Except as otherwise noted for a specific attraction, only items that can be secured in cargo pockets, a waist pack, or a zipping jacket pocket are permitted provided they do not interfere with the restraint system, proper riding position, or cause a hazard to guests, employees, and/or the attraction. A cargo pocket must fasten with a velcro or button flap or a zipper. A waist pack must fasten around the waist and have a zipper closure. Additionally, eyeglasses, sunglasses, and long hair, clothing, or accessories must be secured. Loose articles that cannot be secured must be placed in a bag drop area or bin, secured in a locker, or kept with a non-rider.
Hersheypark and its employees are not responsible for lost, stolen, or damaged items, which include items that fall out of pockets or items left in bag drop/bin areas and do not assume responsibility for the loss of, or damage to, such items, or injuries that result from the failure of guests to comply with Hersheypark’s loose articles policies. 

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Discounted tickets can be purchased at GIANT & MARTIN'S Food Stores.

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below...

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.

Pants: Khaki, tan, navy or black depending on department, shorts, or Bermudas are acceptable. Rips, tears, or cargo pockets are not permitted. No jeans or capri pants.

Shirts: Park issued or solid white-colored polo shirt and a Temporary Identification pass (Temp ID) that is provided to each volunteer at the beginning of their shift. Aprons and hair nets will be provided for Food & Beverage volunteers.

Shoes: Comfortable footwear with covered toes and heels are required. High heels, clogs, and open-toed footwear (including sandals and flip flops) are not permitted.

If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.

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